FAQS

ABOUT FECA

+ How do you pronounce the name FECA?

FECA is pronounced “FA” like face and “KA” like Leica.

+ Is FECA a new brand?

FECA is an established international brand with stores all around the world. You can find FECA stores in these countries like Australia, New Zealand, Singapore, Taiwan, Korea, China, Japan, Korea, Philippines, Indonesia, Vietnam, and now available to you in United States.

+ Why is FECA’s suction cup more powerful?

This is not your tradition, flimsy suction cup. FECA products use a patented technology to powerfully suck and hold air so tight that product can stick on non-porous surfaces for a long time.

+ What surfaces will FECA products stay on?

FECA products will stay on non-porous surfaces such as tile, glass, mirror, metal, stainless steel, laminates, enamel surfaces, finished marble, granite, plastic board, and etc. Because every manufacture is different, check with your manufacture regarding the surface material and always test before use.

+ Why is the suction cup not working on my surface?

This could be caused by several reasons. It could be the surface is not a complete non-porous surface. Also, please make sure to follow the installation instruction carefully to ensure air is removed completely and locked in for maximum suction power. If you have any question regarding installation, please check out our How to Use (link) page or contact our customer service team here (link) so we can better assist you.
Why did my suction cup fall after the first 24 hour testing period?
Always follow the installation instruction carefully to make sure air is removed completely and locked in for maximum suction power. If suction cup continues to fail, following is a list of possible reasons that air could get through:

  • The surface adhering to is not a completely non-porous surface. Even the smallest pore that is not visible to our naked eye could leak air over time through surface and slowly cause the suction power to fail. We recommend choosing the right surface for best usage of FECA products.
  • Shifting of suction cup. Avoid bumping or knocking on the product because it could cause shifting in suction cup for air to penetrate. We understand accidents do happen. Simply reapply the suction cup by following the installation instruction.

Please check out our How to Use (link) page on helpful instruction and tips or contact our customer service team here (link) so we can better assist you.

+ How much weight can FECA products hold?

Big things come in small packages. Every FECA product can hold different weight, ranges from 8 – 26 pounds based on its design. Please check each product’s specification on packaging or product page on our website for their maximum weight capacity.

+ What temperature can I use FECA products in?

FECA products can withstand temperatures from 14F to 158F.

+ Is FECA products waterproof?

FECA products are 100% waterproof. Don’t worry about them slipping and sliding off from water.

+ Does FECA offer any warranty?

FECA offers one year limited manufacture warranty on product sold from our site. Please refer to Terms and Condition for details.

SHOP

+ Do you charge sales tax?

Sales tax is charged for order shipped to California only.

+ What is your return policy?

If for any reason you are not satisfied with the product purchased from our website, we will gladly accept returns of any unused item in original condition and packaging within 30 days of purchase. Any product that is damaged or returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product will not be accepted. Please follow carefully the “how to return” instruction below to ensure a successful and timely return. You will be responsible for cost of return shipping back to us. Upon receipt of returned product, the original method of payment will be credited.
FECA products are available worldwide. If you have purchase FECA products from another country, please contact directly from where you’ve made your original purchase regarding their return policy. We will only accept returns and exchanges on products purchase by you directly from fecausa.com website only.
Please contact FECA USA customer service team (link here to contact page) to return a product or ask any question regarding our return policy.

+ How do I return a product?

Please contact FECA USA customer service team (link here to contact page) to return a product. A Return Merchandise Authorization (RMA) number is required for all return to be accepted. You will need to write RMA number on shipping box to return to us. Please ship your return to the address below:

FECA USA Returns Department
820 N. Poinsettia Street
Santa Ana CA 92701

Product shipped to us must be properly packaged to prevent loss or damage in transit. Shipping your package using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping. We will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.

SHIPPING

+ When will my order ship?

Orders placed Monday to Friday (excluding holidays) by 12PM Pacific Standard Time will ship same day, all other orders will ship on the next business day.

+ Why can’t I track my order using the tracking number received?

Sometimes there is a delay in transmitting the tracking number to specified carrier’s website. Usually it will take 24 hours for the tracking number to show and maybe longer for USPS. Please check regular on specified carrier’s website for any update.

+ What if my package arrived damage?

Please contact FECA USA’s customer service team (link here to contact page) immediately if your package arrived damaged.

+ Do you ship internationally (outside USA)?

We do not ship internationally to countries outside of USA.
Do you ship to Alaska, Hawaii, Guam, Puerto Rico, or US Virgin Islands?
We ship to 50 states in US including Alaska and Hawaii. We do not ship to Guam, Puerto Rico and US Virgin Islands.

+ Do you ship APO/FPO military address?

We do not ship to APO/FPO military address.

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