We hope you are satisfied with FECA products. Details of our product specification, how/where to use, and FAQ can be found on our website. If for any reason you are not satisfied with the product purchased from our website, we will gladly accept returns and exchanges within 30 days of purchase. Please carefully follow the “how to return” instructions below to ensure a successful and timely return. Upon receipt of returned product, the original method of payment will be credited.
FECA products are available worldwide. If you have purchase FECA products from another country, please contact directly from where you’ve made your original purchase regarding their return policy. We will only accept returns and exchanges on products purchase by you directly from fecausa.com website only.
Please contact FECA USA customer service to return a product or ask any question regarding our return policy.
A Return Merchandise Authorization (RMA) number is required for all return to be accepted. You will need to write RMA number on shipping box to return to us. Please ship your return to the address below:
U.S. RETURNS ADDRESS
FECA USA Returns Department
820 N. Poinsettia Street
Santa Ana CA 92701
Products shipped to us must be properly packaged to prevent loss or damage in transit. Shipping your package using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping. We will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
The return price is the amount paid for merchandise after all discounts are applied. Shipping charges (if applicable) will not be refunded.